Client: Navigant – Healthcare Consulting

Project summary: This project consisted of a desktop website built on the SharePoint 2010 platform and a supplemental iPhone app that allows doctors and physicians to track and measure various KPI’s and view Key and Ad hoc reports.

Industry: Healthcare Analytics & Benchmarking

Duration: 4 weeks (June 2013)

My roles: Visual Designer, UX Designer, Interaction Designer, Graphics Production

iPhone App

As with most people, healthcare professionals are always on the go, needing access to their up-to-date analytics to make sure they are on target.

Objective
The objective for the iPhone app is to allow users to perform the most important tasks such as checking Work RVU stats, trends and total visits by day/month/year.
Strategy
The iPhone app is geared toward quick consumption of information with more limited interactions, whereas the desktop website provides more interactivity with data and reports.
Outcome
Our team partnered with a local Seattle product design & development company to help make this project a success; the app launched in Apple’s app store on Dec 2013.

UI Design

One of my contributions was supplying this third-party team with the visual design comps; I took the Fireworks wireframe file and applied a visual design layer on top. Once client-approved, the third-party team took my completed file and transferred it straight into development.

Color Palette

App Icon Concepts

UX Flow Documentation

I worked closely with UX members on our team to create a functional spec document and annotated wireframes, which guided the third-party team to complete the app.

Desktop Website Redesign

The need for a new desktop website arose after the client completed fleshing out their data cube and their customer base started growing, creating a demand for a user-friendly, visually appealing site. 

Objective
To provide doctors and physicians with a desktop website where they can manage and track progress at a deeper level than the app provides – for example, viewing My Favorite Reports and viewing/favoriting Key Reports.
Strategy
Target the website for both doctors and the Client themselves, who need the ability to log in as Administrators to manage users, create groups, edit profile data – all from which we integrated in SharePoint (both the cube and user profile data).
Outcome
Our team conducted requirements gathering, created wireframes and visual design comps and delivered redline documentation as well as QA testing.

Wireframes

Our team worked closely with the client to gather requirements for content on the pages. We emphasized the need to lock down content (as it always greatly influences design decisions but often seems last priority). After reviewing and approving a content list as well as what reports they should be surfaced, I quickly began wireframing – designing with both user and business goals in mind.

Design Comps

Our client already had existing branding and color palette, from which I took the more vibrant swatches to create a new palette (shown above). Since the reports had the potential to be in an array of unknown colors, I wanted to keep the overall design predominantly white, grey and brown so as to not distract from the reports.

Key Learnings / Challenges

During this project, I learned how to work with an iOS development team. I learned tips on how to design specifically for the device and hand off deliverables for an iOS app. One challenge for me was that I was new to reporting and visualizing data, so I leaned on my team mates who had more knowledge in that space. As a result, I learned more about data visualization! Win – win.